MANILA, Philippines – Globe Telecom subscribers woke up Monday morning, October 16, unable to make calls, text, or even connect to the internet. (READ: ‘Make Internet a basic service in PH’)
Many users took to social media to air their frustrations after experiencing interruptions with voice calls, SMS, and internet data services.
At around 10:00 am on Monday, Globe topped the Philippines trending list with over 17,000 tweets showing disappointment.
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<blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr">'Globe' trended this morning after users took to social media their complaints about the network's services. <a href="https://t.co/Z0Nn4w7UrW">pic.twitter.com/Z0Nn4w7UrW</a></p>— MovePH (@MovePH) <a href="https://twitter.com/MovePH/status/919765038562394114?ref_src=twsrc%5Etfw">October 16, 2017</a></blockquote>
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In a statement, Globe Senior Vice President for Corporate Communication Yoly Crisanto apologized to the company's subscribers, adding the network provider was currently doing emergency operations on their servers that may have affected voice, SMS, and data services for both prepaid and postpaid users.
The company said data services for affected subscribers, as well as mobile services for Globe Postpaid consumers, went "back to normal" as of 9:00 am.
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<iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fglobeph%2Fposts%2F10155394005639748&width=500" width="500" height="313" style="border:none;overflow:hidden" scrolling="no" frameborder="0" allowTransparency="true"></iframe>
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MovePH, Rappler's civic engagement arm, compiled some of the complaints posted by Globe users on Twitter:
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<a class="twitter-timeline" data-partner="tweetdeck" href="http://go.rappler.com/https://twitter.com/MovePH/timelines/919745888779608066?ref_src=twsrc%5Etfw">Globe on strike? - Curated tweets by MovePH</a> <script async src="//platform.twitter.com/widgets.js" charset="utf-8"></script>
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On September, Globe Telecom launched its $250-million Southeast Asia-United States (SEA-US) submarine cable system in Davao City which the company sees will improve transmission, connectivity, and network resiliency in Mindanao and the rest of the country.
The National Telecommunications Commission (NTC), which regulates telcos, already proposed making Internet a “basic service” instead of a “value-added service.” – Rappler.com